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Refund Policy
Venuxe Refund Policy
At Venuxe, we are committed to ensuring your complete satisfaction with every purchase. Our Refund Policy is designed to provide clarity and transparency regarding returns, exchanges, and handling of damaged or defective products.
Returns
Eligibility
You may request a return within 14 days from the date of delivery. To be eligible for a refund, the item must be in its original condition, unused, with all tags attached, and in the original packaging. Final sale items, such as clearance products or personalized/customized handbags, are not eligible for return.
How to Initiate a Return
- Contact our customer service team at service@venuxe.com. Please include your order number, the reason for the return, and the items you wish to return.
- Our customer service representative will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the item securely in the original packaging or a suitable alternative. Clearly label the package with the RMA number.
- Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs, unless the return is due to our error (such as sending the wrong item).
Refund Process
Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process your refund within 3 - 5 business days. The refund will be issued to your original payment method. Please note that it may take an additional 3 - 5 business days for the funds to appear in your account, depending on your bank or payment provider.
Exchanges
Availability
We offer exchanges for items that are in stock. If you would like to exchange your purchase for a different size, color, or style, please follow the steps below.
How to Initiate an Exchange
- Contact our customer service team at service@venuxe.com within 14 days of delivery. Provide your order number, the item you wish to exchange, and the details of the item you would like to receive instead.
- Our customer service representative will check the availability of the requested item and, if available, will provide you with an RMA number and return instructions for the original item.
- Return the original item to us using a trackable shipping method, following the same packaging and labeling instructions as for returns. You are responsible for the return shipping costs, unless the exchange is due to our error.
- Once we receive and inspect the returned item, we will process your exchange and ship the new item to you at no additional cost. If the new item has a different price, we will adjust the payment amount accordingly.
Damaged or Defective Products
Reporting
If you receive a damaged or defective product, please contact our customer service team at service@venuxe.com within 48 hours of delivery. Provide your order number, a detailed description of the damage or defect, and attach clear photos of the issue, if possible.
Resolution
- Our customer service team will review your claim. If the damage or defect is verified, we will offer you the following options:
- Refund: We will process a full refund to your original payment method, including any shipping costs incurred for the original order.
- Exchange: We will send you a replacement item free of charge. You do not need to return the damaged or defective item in this case, unless we specifically request it for quality control purposes.
- In the rare event that the item is out of stock, we will issue a full refund or offer you a comparable alternative at a similar or lower price.
If you have any questions or need further assistance regarding our Refund Policy, exchanges, or damaged/defective products, please do not hesitate to contact our customer service team at service@venuxe.com. We are here to ensure your shopping experience with Venuxe is a positive one.
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